Maddi Mae’s Café & Creamery got its start as The Village Café & Creamery, Gatlinburg in 2006. Over the years The Village Café & Creamery developed a reputation for quality and service. Located in The Village Shoppes, its easy to get noticed. The Village offers a “quiet” space from the hustle and bustle on the main strip. Walking into the village is like a step back in time with an old world feel. As you make your way into the Village you pass the Candy Kitchen into the open courtyard with a massive water fountain to rest and make a wish. A side note, the change is donated to Appalachian Bear Rescue. There are 27 shops with seating throughout as you enjoy your ice cream or coffee. Also the fountain transforms at night with fire “floating” on top of the fountain. Making for great pictures day or night.
In July of 2021, The Village Café & Creamery was purchased by Maddi Mae’s Café located in Athens, Tennessee (home of Mayfield Dairy). Maddi Mae’s Café has been a staple in Athens since 2004 offering sandwiches and ice cream. Maddi Mae’s Café is locally famous for their Chicken Salad and fresh cooked inhouse meats. Maddi Mae’s Café is intent on bring their flavor to Gatlinburg and building on the reputation of The Village Café & Creamery has built. In September of 2021, The Village Café & Creamery became Maddi Mae’s Café & Creamery. More is coming to increase our offering and add to a small piece of a great vacation.
Maddi Mae’s Café & Creamery is in process of changing and adding items to its menu. Looking to add snacks and quick serve foods to better serve The Village and overall Gatlinburg. Our goal is to add value to our customers, The Village, and our community. In 2021, Maddi Mae’s Café & Creamery partnered with Appalachian Bear Rescue. A portion of all sales go to the Appalachian Bear Rescue helping orphaned cubs get back to the wild. Appalachian Bear Rescue is a non-contact rehabilitation center that allows the cubs to grow with no human contact which allows the bears to return to the wild. Bears are a big part of the Smoky Mountains and we believe in preserving and helping them thrive in The Great Smoky Mountains and beyond.
We are the top-rated Ice Cream and Coffee shop in the top vacation destination in the US, Gatlinburg! We believe in quality products and customer service to help our guest vacation/visit more enjoyable. We are grateful to be apart of The Village Shoppes community, there truly is no better place in Gatlinburg to shop and enjoy some treats.
Gatlinburg is one of those places where it is hard to get food. There are over 14 million annual visitors and the waits can be long. We are looking for ways to offer online ordering to help speed up the process or skip the line. But we must make sure to main quality and service to our customers. Through the slow season (this winter), we will be testing different ideas and processes to grow online ordering. Look for these online offerings in the near future.
Our hours are typically 10am to 9pm during peak season but it does vary throughout the season. We also recognize that been a coffee shop could offer more opportunity to open earlier. And we would love to and are always looking for opportunities to open earlier. Our current issue is finding help enough help to run the shop longer hours.
We are also growing our swag. We have many orders out to purchase souvenir merchandise. Soon we will have tumblers, coffee mugs, stickers, shirts, and more. Main issue we are running into are the labor and supply chain issues that everyone is experiencing. More to come very soon.
We are looking at getting into the wedding catering business. Gatlinburg see over 20,000 weddings each year and we feel that we could offer a budget friendly food offering to add value to the wedding celebration. As we grow, we want to find new ways to serve our customers and improve their experience.
Some interesting facts about Gatlinburg. There are only 4,138 people that call Gatlinburg home. You can park on Parkway before 9am, after that you will be ticketed and towed. Over 14 million visitors each year. There are around 1,600 bears in the national park. Bears live 12-15 years.